Guest:  Loren Ekroth, Ph.D., author, communications coach, consultant and speaker

Has not knowing what to say stopped you from walking into a room full of people, from meeting people whom you might enjoy or who could have a positive influence on your life? Like any other skill, becoming comfortable in conversations, being able to participate in intelligent talk and open discussions doesn’t just happen. It takes a level of mastery. A skilled conversationalist practices and understands the function of listening, when small talk is appropriate and how to overcome nervousness or shyness when talking to people.

On this program, Loren Ekroth, Ph.D., author and publisher of the free newsletter, “Better Conversations,” communication coach, consultant and speaker to business and government agencies, shares his expertise on what it takes to be a great conversationalist. How can I use conversation to connect with someone I don’t know? What do I say next? And how do I get a second chance to make a first impression? Hear the answers to these questions and more.

To take the Conversation Mastery Test and Small Talk Scorecard, go to www.conversationmatters.com.